AB Microfinance bank has remained at the forefront of innovation within its operating environment. This is without a doubt as it launches its chatbot “Debby”.

Debby is an automated customer service representative that can automate conversations and interact with people through messaging platforms. Until now, the bank could only deliver 24/7 services for payment transactions, but with the chatbot, the bank can now deliver 24/7 financial information real-time. Debby can help customers with information on products, branch information, deposit request, loan request, loan calculator, deposit calculator etc.

Debby is accessible on Facebook, WhatsApp and webchat.

Below are pictures from the launch of Debby